Frequently asked questions Backyard
Do you have to pay for the app?
No, the app is free to download and use. You will also be able to continue using the app for free in the future.
Will more cycling routes be added?
Yes, there will be many more routes in the app with each hotel! The app has only just gone live, so the number will increase considerably. So keep a close eye on the app!
What data is collected fom the user?
The data we have from you is the data you entered yourself when signing up (e-mail address, password, first and last name, gender, age, bike expertise and bike type). In addition, we collect information about how you use our app. Such as which functions you use, which routes you cycle/access, how much and how often you cycle and have cycled, and information about the device you use. We will NEVER share privacy-sensitive information with third parties.
How will this data be used?
To communicate with you and to promote the safety, integrity and security of the app. But also to improve our product and to measure and analyse the effectiveness of the app.
Where can you provide your feedback/cycling experience?
Users can leave their feedback at reception, they will make sure it gets to the app creators.